Building the Learning Organization

Book excerpt: This essential best-practices toolkit with lessons from world-class leaders-FedEx, Nokia, Alcoa, Whirlpool, Microsoft, and others-tells how to successfully transform an organization into one that not only continually learns from its experiences but quickly translates that knowledge into improved performance. Rich with hands-on tools and dozens of new examples and case studies, this highly anticipated updated edition of the award-winning Building the Learning Organization puts the power of the author's Systems Learning Organization model into the hands of any manager who wants to participate in building, maintaining, and sustaining the next generation of learning organizations.