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Type: BOOK - Published: 2017-06-20 - Publisher: "O'Reilly Media, Inc."
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Type: BOOK - Published: 2017 - Publisher:
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Pages: 211
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Type: BOOK - Published: 2020-02-24 - Publisher: O'Reilly Media
If you’re striving to make products and services that your customers will love, then you’ll need a customer-driven organization. As companies transform thei
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Pages: 137
Type: BOOK - Published: 2018-10-30 - Publisher: University of Pennsylvania Press
2019 AXIOM BUSINESS BOOK AWARD WINNER Featured in Forbes, NPR's Marketplace, and a Google Talk, The Customer Centricity Playbook offers "actionable insights to
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Practical book with lots of insights on how to lead customer experience transformations, and how to build a customer experience team.